GENERAL INFORMATION
The website www.vinskiuniverzum.si is operated by ZAVOD VINSKI UNIVERZUM (hereinafter: the organiser).
BUYING TICKETS
Buy tickets online only through the link on the Vinski Univerzum website (https://vinskiuniverzum.com).
PURCHASE AND TICKET STATUS
You will receive a confirmation of your successful purchase at the e-mail address given at the time of purchase, which also shows the status of your tickets (number, date and location of the event) and purchase.
PROTECTING TICKETS
Tickets may not be misused, copied or altered. The buyer is responsible for protecting purchased tickets and preventing misuse that may occur if they in any way give third parties access to the ticket or QR code. Each ticket is valid for the first entry to the event, which means that further entries with the same ticket will not be possible. By using an authorised ticket, the user accepts the terms and conditions and rules of the event organiser.
ERRORS DURING PURCHASE
If the browser displays an error message during purchase or other obvious problems occur, the buyer should first check the status of the transaction with their bank or account before trying again. If no confirmation for the desired event is shown, the transaction was not completed. If the purchase is listed among the transactions in online banking, the transaction was successful. If you have problems, contact us on +386 (0)41 236 779 or at info@vinskiuniverzum.com
COMPLAINTS PROCEDURE
A complaint can be submitted in writing to info@vinskiuniverzum.com . The complaint must state the complainant's contact information and describe the reasons for the complaint in detail. The complaint must be submitted no later than eight days before the event.
The event organiser must give the complainant a written or oral reply within eight days of receiving the complaint.
BUYING TICKETS ONLINE IS FINAL
Before buying, the buyer must carefully check all purchase details (date and amount of purchase, name of the event, number of tickets, etc.). In the last box before payment the number of tickets can still be changed. After buying tickets, which is carried out directly when buying online, changes or withdrawal from the purchase are no longer possible.
In accordance with point 12 of the fifth paragraph of Article 43.č of the Consumer Protection Act (ZVPot), a consumer has no right to withdraw from a contract for leisure services where the business undertakes to fulfil its obligations on a specific date or within a specific period, unless the contracting parties agree otherwise. In view of this statutory exception, all ticket orders are binding regardless of how the order is placed (online shop, point of sale or event box office). Tickets for all events in Slovenia and abroad purchased through the online portal or its authorised points of sale, cannot be returned and no refund can be claimed for them.
If tickets are lost or stolen, the buyer is not entitled to a refund, exchange or replacement tickets. Loss, theft or destruction of a ticket must be reported to the seller as soon as possible.
Tickets in the online shop can be purchased by natural persons only. If you want to make a purchase for a legal entity, contact us on +386 (0)41 236 779 or at info@vinskiuniverzum.com.
For the purpose of supplying tickets to legal entities (fulfilling a contractual obligation), the buyer gives the seller the delivery address, telephone number and e-mail address.
PRICES OF GOODS
Prices apply at the time the order is placed and have no predetermined validity. Despite exceptional efforts to provide the most up-to-date and accurate information, price information may be incorrect. In that case, or if the price of an item changes while the order is being processed, the organiser allows the buyer to withdraw from the purchase.
EVENT CANCELLATION
If an event is cancelled or its date changed, the organiser is responsible for dealing with the situation and refunding money.
If an event is cancelled or postponed, you can use your tickets for the new date or we will refund your money no later than one month after the planned event date. We do not refund money for tickets returned later or unused, and they cannot be exchanged for another event. The value of a ticket transferred to a new event date remains the same.
Holders of tickets paid for with payment services that allow a refund to the same payment instrument receive the refund in the same way they paid. Once the purchase price is refunded, tickets become invalid regardless of their form.
In the event of cancellation, a change of date or a change in the line-up or programme, additional costs you may incur (e.g. travel, hotel, point-of-sale or delivery costs) are not refunded.
The organiser announces changes on its website and in public media and social networks.
REFUNDS DUE TO FORCE MAJEURE
For events postponed or cancelled due to force majeure, the organiser refunds ticket buyers in one of the following ways:
- Refund of tickets for postponed or cancelled events organised by Zavod Vinski Univerzum
For cancelled events the organiser endeavours to find a new date. The organiser announces new dates, as well as which events have no guaranteed new date and are cancelled, on an ongoing basis on its websites and social networks and in its e-newsletter. Tickets purchased for postponed events are valid for the replacement dates and visitors do not need to exchange them (unless stated otherwise).
If the new date does not suit visitors or the event is cancelled, the organiser issues a credit note for the ticket price or refunds the purchase price. A credit note or refund request must be arranged by the day of the new date of the postponed event. A credit note is valid at least until the new date of the postponed event.
Requests for a refund or credit note
The organiser issues the credit note or refund within 30 days of receiving a written refund request. Ticket buyers can submit the request at the registered office of Zavod Vinski Univerzum during opening hours or remotely. Remotely means sending the e-ticket, a photo or scan of it and bank account details for the transfer to info@vinskiuniverzum.com.
ISSUING INVOICES
After dispatching the ordered items, the organiser sends the buyer an invoice in PDF format to their e-mail address. The invoice itemises the price and costs related to the purchase. The buyer must check that the invoice details are correct and notify the seller of any errors within eight days of receipt by e-mail to info@vinskiuniverzum.com or on +386 (0)41 236 779. The organiser does not consider later objections regarding the correctness of issued invoices.
PERSONAL DATA PROTECTION STATEMENT AND COOKIES
We handle personal data responsibly, carefully and in accordance with the regulations in force in the Republic of Slovenia and the European Union and with internal acts. Access to personal data is permitted only to authorised employees and contract processors, to the extent and for the purpose strictly necessary for smooth work processes, providing services and fulfilling rights and obligations under contractual relationships concluded with the customer. The general personal data protection statement is published on this page.
COLLECTING PERSONAL DATA
Personal data is collected when festival tickets are paid for online.
The personal data we collect includes your first and last name, contact information and payer details, and the e-mail address for delivering e-tickets. For legal entities it also includes the company or organisation name with associated details (address, tax number, responsible person), e-mail address and telephone contact.
This website may also collect data about your visit, such as the name of your internet service provider and the IP address you use to access the internet; the date and time of access to the website; the addresses of pages you access while on this website; and the internet address of the website from which you came directly to our site. This data is collected to improve the website, analyse trends and for administration, and is stored for the purpose of managing transactions.
PURPOSE OF USING PERSONAL DATA
Personal data collected through online sales is used for the operation of the site and for providing services or carrying out transactions that you request or consent to.
The seller uses your personal data to:
− fulfil an order or contractual obligation (sending materials, offers and invoices, all relating to the order) and other necessary communication related to the order,
− provide better and more effective customer support,
− improve online sales and the range of services and follow developments in information technology,
− make the site more user-friendly by implementing the latest e-commerce tools,
− inform you of important news about sales and organisers' announcements;
− data on website visits is used for research purposes, such as calculating statistics using the Google Analytics web tool.
If you sign up for news when registering on the seller's web portal, the seller uses technology that reports that you clicked a link in an e-mail. We may combine this information with your personal data in order to send you more specialised e-mail or information, shared with an external provider for sending bulk e-mail. Each e-mail contains a link that lets you stop receiving such e-mail.
PROTECTING PERSONAL DATA
The organiser does not disclose personal data to unauthorised third parties. It may disclose personal data to its contract processors or under a legal obligation, in accordance with the applicable regulations governing personal data protection.
Data may be disclosed:
– to data processing and IT service companies that ensure the smooth operation and improvement of the web portal (server hosting, e-marketing...),
– to companies that ensure a smooth purchase process (Stripe Inc.), but only to the extent necessary to complete the order,
– to authorised institutions if required by law (such as a court).
All partners with access to personal data are obliged to handle it carefully in accordance with applicable law.
The organiser uses various technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. The personal data you provide is stored on servers accessible only to an authorised person and located in secured premises. When you submit sensitive data or information (e.g. a credit card number) over the internet, you are on the website of the bank or payment processor, which uses encryption, the SSL protocol (Security Socket Layer).
LIABILITY
Information published on the Vinski Univerzum website is of an informational and promotional nature. The organiser accepts responsibility for this information being complete, correct in content and up to date.
ENTRY TO THE HALL
Entry to the event area is possible for all participants (visitors, exhibitors, accredited journalists and invited guests) at the entrances in accordance with the rules set by the organiser.
Entry to the event area is possible during the festival's opening hours, between 16:00 and 21:00.
A ticket is valid for a single entry to the event area.
Entry to the hall is possible with a ticket printed at home or an electronic ticket saved on a mobile phone or other portable device. We do not accept a photo of a ticket or a photo of a device showing a ticket as a ticket.
When you buy tickets for the event, you receive a confirmation and ticket(s) at the payer's e-mail address, which must be exchanged for a wristband at the entrance to the event. You can print the ticket or save it on your mobile phone.
Purchased tickets cannot be returned and no refund can be claimed for them.
PARTICIPATION IN THE EVENT
Event participants agree that they may themselves be recorded in the event of audio, video or photographic recording of the event. Photographs and audio and video recordings may be published publicly (including for promotional purposes) without authorisation or compensation.
Participants may not bring weapons, explosives, pyrotechnic products or dangerous objects or substances to the event, or disturb order at the gathering or event.
In accordance with Articles 22 and 23 of the Public Assembly Act, the organiser will remove from the event area participants who disturb order at the event.
To ensure the personal safety of participants, in accordance with the third indent of Article 43 of the Private Security Act, the security service may carry out a surface inspection of event visitors' outer clothing and personal belongings (luggage). In accordance with that Act, the security service may prevent a person from entering or leaving the protected area if they refuse the inspection referred to in the previous indent, object to having their identity established, or if there are other reasons making it strictly necessary to prevent them from entering or leaving the protected area. Despite a ticket bought in the presale or at the event, we reserve the right to refuse entry to the event area to those who, in the judgement of the security service, are noticeably intoxicated, under the influence of illegal drugs or whose behaviour endangers themselves, other visitors, equipment at the event area or other infrastructure of the event area.
Participants move around the event area at their own risk. The event organiser accepts no liability for lost, damaged or stolen items that a participant brings to the festival area.
Participants must follow the organisers' instructions.
Only adults aged 18 to 35 may enter the festival event area. Identification will be mandatory.
Ljubljana, 13 November 2024